Return Policy

• If the goods are not up to expectations, please contact us before you return them (a $200 restocking cost will apply). Advice as to how to return the goods to us or exchange for another product can be discussed at this time. We will also discuss the issue of a credit note up to the same value of the original purchase price. We do not refund any Delivery or postage and handling fees. We will not accept returned goods that have been marked or damaged.
• The customer will be responsible for the return shipping charges of the returned goods. It is your responsibility to ensure that the returned goods arrive safely back to us. We highly recommend that the items are properly packaged and insured to the value of the purchase price. The goods must be returned unused and in their original condition together with the invoice.
• In the unlikely event that your lounge arrives faulty, please contact us within 3 days of the receipt of goods and we will advise you how to proceed. We will happily arrange for a replacement once the items have been returned to us, no refund.
• Items that are ordered for a customer in which the customer changes their mind, there will be restocking cost of 50% of the total invoiced price excluding freight. For all “custom made” lounges, where the customer has ordered a specific configuration or fabric that is not normally in our range, a 50% restocking cost will apply if returned.

If you have any further inquiries, please do not hesitate to contact us at: loungesdirectaus@gmail.com

Please make all delivery enquiries to 0448 402 028, Quoting your invoice number for reference.